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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
I'm having trouble getting through on the phone.
On days when the museum is closed, we will have an answering machine available.

Also, if staff are unavailable, calls will be forwarded to …Continue reading
【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in is at 15:00.　
Check-out time: 10:00

Please note that check-ins after 6 PM will be handled by an unmanned staff.
Please be sure to …Continue reading
【Hotel / Guest rooms】
What kind of breakfast is served?
For guests on dinner and breakfast-included or breakfast-only plan, a simple breakfast including salad, bread, soup, and eggs will be provid…Continue reading
【Hotel / Guest rooms】
Are the guest rooms accessible to wheelchair users?
It is available, but there is a step at the entrance.

Also, we do not offer wheelchair rentals.
【Hotel / Guest rooms】
Is it okay to change the guest's name?
We accept changes by phone, so please tell us your new name.
【Hotel / Guest rooms】
Is it possible to change the number of guests?
If the number of people decreases, the difference will be refunded upon check-in, as payment has already been made online.

If the number of…Continue reading
【Hotel / Guest rooms】
I can't make a reservation online.
Reservations cannot be made on days when the facility is closed or fully booked.

If you are unsure how to make a reservation, please note t…Continue reading
【Hotel / Guest rooms】
I can't cancel it.
Please be sure to contact us so that we can process the cancellation on your behalf.
【Hotel / Guest rooms】
Is it possible to change the dates of my stay?
It is possible if there is a room available.

Please contact us as confirmation is required.
【Hotel / Guest rooms】
How much is the cancellation fee?

5 days prior:20% of room rate
Three days before:30% of room rate
The day before:50% of room rate
On the day of arrival/Undelivered without …Continue reading
【Hotel / Guest rooms】
What amenities are provided in the room?
We provide a comb, razor, toothbrush, lotion, body sponge, towel, bath towel, and hairdryer.

*We do not provide yukata, pajamas, or gowns, …Continue reading
【Hotel / Guest rooms】
Are condiments provided in the room?
We offer barbecue sauce, mayonnaise, butter, dressing, soy sauce, pepper, salt, and oil.
【Hotel / Guest rooms】
What amenities are available in the room?
Refrigerator,rice cooker,Electric kettle,Hot sandwich maker,

We have a full range of cooking utensils available, including plates, cups, kn…Continue reading
【Hotel / Guest rooms】
Can I use the BBQ grill regardless of plan I'm on?
We have a gas-powered BBQ grill on the terrace, which you can use regardless of your accommodation plan.

You are welcome to bring your own …Continue reading
【Hotel / Guest rooms】
Do you have a crib?
It's available for free rental.Since there is a limited number of seats available, please inquire and make a reservation in advance.
【Hotel / Guest rooms】
Is it possible to set off fireworks on the premises?
Fireworks are permitted in designated areas.Buckets are available for rent.

Campfires and bonfires are not permitted for safety reasons.
Th…Continue reading
【Hotel / Guest rooms】
How many people can stay in one room?
Each room has a maximum capacity of 6 people.

Each room has two semi-double beds and a loft.
Please allocate and use the service yourself.
…Continue reading
【Hotel / Guest rooms】
Is it possible to bring in food and drinks?
You are welcome to bring in your own food and drinks.
There are no supermarkets or convenience stores nearby, so please purchase some grocer…Continue reading
【Hotel / Guest rooms】
Do you have a pick-up service?
We do not provide pick-up service.The nearest station is JR Omura Line"Chiwata Station", and it takes about 10 minutes by taxi from there.
【Hotel / Guest rooms】
Where will the BBQ be located?
This is the deck terrace of your room.

As this is an outdoor space, it gets quite cold from late autumn to early spring, so please bring wa…Continue reading
【Hotel / Guest rooms】
Is there a time limit for BBQ?
We kindly request that the session end around 9:00 PM.

Please note that after 9:00 PM, any behavior that may disturb other guests, such as …Continue reading
【Hotel / Guest rooms】
Can we have a BBQ even if it rains?
The deck terrace has an awning (roof) and curtains, so you can extend them to protect yourself from rain and wind.
【Hotel / Guest rooms】
Do you have internet access?
All guest rooms are equipped with Wi-Fi routers, so you can use the internet.
【Hotel / Guest rooms】
Is there a TV in the room?
I have a 55-inch wall-mounted TV.I also have a Netflix subscription, so you can watch it.
【Hotel / Guest rooms】
Can I have a bonfire on the terrace of my room?
Bonfires on the terrace and in the garden are prohibited, including the use of fire pits.