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Frequently Asked Questions
0957-47-7678 (Answering machine is set up on days when the museum is closed)
9:00 to 18:00*When I am unavailable, calls are forwarded to our affiliated Omura Central Hotel.
I'm having trouble getting through on the phone.
On days when the museum is closed, we will have an answering machine available.
Also, if staff are unavailable, calls will be forwarded to …Continue readingWhat kind of breakfast is served?
For guests on dinner and breakfast-included or breakfast-only plan, a simple breakfast including salad, bread, soup, and eggs will be provid…Continue readingAre the guest rooms accessible to wheelchair users?
It is available, but there is a step at the entrance.
Also, we do not offer wheelchair rentals.Is it okay to change the guest's name?
We accept changes by phone, so please tell us your new name.Is it possible to change the number of guests?
If the number of people decreases, the difference will be refunded upon check-in, as payment has already been made online.
If the number of…Continue readingIs it possible to stay overnight in a car at an auto campsite?
We only accept reservations by phone, so please make a reservation and pay 5,000 yen in cash per night on the day of arrival.I can't make a reservation online.
Reservations cannot be made on days when the facility is closed or fully booked.
If you are unsure how to make a reservation, please note t…Continue readingI can't cancel it.
Please be sure to contact us so that we can process the cancellation on your behalf.Is it possible to change the dates of my stay?
It is possible if there is a room available.
Please contact us as confirmation is required.How much is the cancellation fee?
5 days prior:20% of room rate
Three days before:30% of room rate
The day before:50% of room rate
On the day of arrival/Undelivered without …Continue readingHow much is the child fare?
Elementary school-aged children(Upper elementary school):100% of adult rate
Elementary school-aged children(lower grades):100% of adult rate…Continue readingWhat amenities are provided in the room?
We provide a comb, razor, toothbrush, lotion, body sponge, towel, bath towel, and hairdryer.
*We do not provide yukata, pajamas, or gowns, …Continue readingAre condiments provided in the room?
We offer barbecue sauce, mayonnaise, butter, dressing, soy sauce, pepper, salt, and oil.What amenities are available in the room?
Refrigerator,rice cooker,Electric kettle,Hot sandwich maker,
We have a full range of cooking utensils available, including plates, cups, kn…Continue readingCan I use the BBQ grill regardless of plan I'm on?
We have a gas-powered BBQ grill on the terrace, which you can use regardless of your accommodation plan.
You are welcome to bring your own …Continue readingWhat are the check-in and check-out times?
Check-in is at 15:00.
Check-out time: 10:00
Please note that check-ins after 6 PM will be handled by an unmanned staff.
Please be sure to …Continue readingDo you have a crib?
It's available for free rental.Since there is a limited number of seats available, please inquire and make a reservation in advance.Is it possible to set off fireworks on the premises?
Fireworks are permitted in designated areas.Buckets are available for rent.
Campfires and bonfires are not permitted for safety reasons.
Th…Continue readingHow many people can stay in one room?
Each room has a maximum capacity of 6 people.
Each room has two semi-double beds and a loft.
Please allocate and use the service yourself.
…Continue readingAbout the dog-friendly plan
This facility offers several room types.We offer two dog-friendly plan plan one with a garden area for dogs, and another without.
Additiona…Continue readingIs it possible to bring in food and drinks?
You are welcome to bring in your own food and drinks.
There are no supermarkets or convenience stores nearby, so please purchase some grocer…Continue readingDo you sell ice and alcohol?
Beer and soft drinks are available for purchase at the vending machine area.
Ice is available free of charge from the ice maker located in …Continue readingDo you have a pick-up service?
We do not provide pick-up service.The nearest station is JR Omura Line"Chiwata Station", and it takes about 10 minutes by taxi from there.Where will the BBQ be located?
This is the deck terrace of your room.
As this is an outdoor space, it gets quite cold from late autumn to early spring, so please bring wa…Continue readingIs there a time limit for BBQ?
We kindly request that the session end around 9:00 PM.
Please note that after 9:00 PM, any behavior that may disturb other guests, such as …Continue readingCan we have a BBQ even if it rains?
The deck terrace has an awning (roof) and curtains, so you can extend them to protect yourself from rain and wind.Do you have internet access?
All guest rooms are equipped with Wi-Fi routers, so you can use the internet.Is there a TV in the room?
I have a 55-inch wall-mounted TV.I also have a Netflix subscription, so you can watch it.Is it possible to stay with pets?
Dogs are welcome, but please be sure to book through the "Dog-Friendly plan".
●Regarding dog accommodation
・Small to medium-sized dogs unde…Continue reading
Inquiries
Reservations can only be made on the website or online